Last updated September 29, 2026.
Scope and current service
This policy covers this independent Wan website and its Wan 3.0 video workspace. Wan 4.0 generation is not available and does not accept generation requests. The current website has no online checkout. This policy will be updated when the service or the way information is handled changes.
Account information
Sign-in is provided through Clerk. When you sign in, the website uses your account identifier, name, email address, profile image and authentication information to connect your identity to the account service. The account service provides your profile, credit balance, credit activity and generation history. Do not share passwords or sign-in codes with support.
Prompts and uploaded media
When you submit a Wan 3.0 generation request, your prompt, selected settings and relevant uploaded images, video, audio or documents are sent to the generation service. A submitted web reference is also sent when that input is selected. These inputs are processed to carry out your request and produce a result. Submit only material you are permitted to use, and avoid including confidential information or other people's personal information unnecessarily.
Drafts stored on your device
The Wan 3.0 workspace stores prompt settings and selected files in your browser so you can resume a draft after navigating or refreshing. The active task reference and result may be stored for the browser session. Signing out does not clear your local creative draft; clear this website's browser storage to remove it, especially on a shared device. The Wan 4.0 prompt box is a temporary local draft: copy it before leaving the page.
Service providers and website analytics
The website relies on authentication, hosting, account, media storage and generation services to operate. Information needed for a request is transmitted to the relevant service. CNZZ website analytics is loaded to measure visits and usage; the analytics provider may receive browser, device, network and page information. Third-party services have their own privacy terms. Browser privacy settings or blocking analytics scripts may limit this collection without preventing you from reading the website.
Storage and your choices
Local drafts remain subject to your browser storage settings. Account records, submitted tasks and stored outputs are managed by the connected services; local deletion does not delete those remote records. Download results you want to keep, and check any availability period displayed in your library. To ask about stored account information, request a correction or request account removal, contact support using your account email. Support may need to verify that the request relates to your account.
Purchase and support enquiries
The current purchase buttons open contact information rather than collecting payment details. If you email support about credits, we receive the information you include in that message. Do not send card numbers, passwords or identity documents in an initial enquiry. Any purchase arrangement should be confirmed with support before you make a payment.
Contact
For questions about this policy or your account, email support@wan40ai.net. Include the relevant account email or task reference, but never send your password or sign-in code.