Last updated September 29, 2026.
Current purchase method
This website currently has no online checkout. Its credit-package buttons open contact details so you can enquire about a purchase. Before arranging any payment, confirm the package, amount, delivery method and applicable refund conditions with support. Viewing a price card or opening an email link does not place an order or charge your account.
Requesting a purchase review
If you have arranged a credit purchase through support and need help, send your account email, purchase date, package, payment reference and a brief explanation of the problem. Do not include card numbers or passwords. Support needs to match the request to the purchase and account before it can confirm any adjustment. This page does not promise automatic approval, a fixed refund deadline or a fixed processing time.
Missing credits or an unexpected charge
Check your current balance and credit activity before making another payment. If the expected credits are missing or the recorded amount differs from what you agreed, contact support with the purchase reference. Keep the confirmation of the agreed package and payment for that review. Do not assume that returning to the website proves a payment or credit delivery succeeded.
Wan 3.0 task issues
For a failed, duplicate or interrupted Wan 3.0 request, include the task reference, approximate submission time and the credit activity you are questioning. A browser timeout does not necessarily mean the generation stopped at the service. Check your library before submitting again. Any credit correction needs to be checked against the service's task and charge records; it is not confirmed by the progress display alone.
Wan 4.0 and future checkout
Wan 4.0 generation is not available. Current credit information is not a confirmed Wan 4.0 offer, and no Wan 4.0 release date or output is promised by a credit enquiry. This policy will be updated when online checkout or Wan 4.0 purchase options are introduced. Review the conditions presented for the actual purchase you are considering.
Contact
For questions about this policy or your account, email support@wan40ai.net. Include the relevant account email or task reference, but never send your password or sign-in code.